Application Operational Level Agreement
An application operational level agreement (OLA) is a type of agreement that defines the level of service that should be provided between different teams within an organization. Specifically, it outlines the expectations and responsibilities related to the performance and availability of a particular application.
It is important to note that an application OLA is different from a service level agreement (SLA). While an SLA outlines the expectations for the overall service provided by an organization, an OLA is more specific and focuses on the requirements for a particular application.
An application OLA typically includes metrics related to the performance and availability of the application, such as uptime, response time, and error rates. It also defines the roles and responsibilities of each team involved in the application`s support and maintenance. This helps to ensure that issues are resolved quickly and efficiently, minimizing the impact on users.
The process of creating an application OLA typically involves collaboration between different teams, including the developers, operations, and support teams. Each team`s responsibilities should be clearly defined and documented in the agreement. This ensures that everyone involved understands their role and what is expected of them, reducing the chance of miscommunication or misunderstandings.
Regular reviews of the application OLA are also important to ensure that it remains relevant and effective. As applications evolve and new functionality is added, the requirements for performance and availability may change. Therefore, it is critical to regularly review and update the OLA to ensure that it reflects the current state of the application.
In conclusion, an application OLA is an important tool for ensuring that an organization`s applications are performing at the expected level. By defining responsibilities and expectations between teams, it helps to minimize downtime and ensure that issues are resolved quickly. Regular reviews of the OLA are also important to ensure that it remains relevant and effective.